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FAQs

We offer a wide selection of chairs, from basic folding styles to luxurious Chiavari pieces. Our experienced team can help you select the right designs that will provide comfortable and attractive seating for your attendees that match the atmosphere you want for your event. 

From banquet and round to square and Cocktail, our experienced team can help you decide the best table setup that will provide adequate seating and surfaces appropriate for your event, buffet, bars, etc. We also specialize in creating custom designs with unique shapes and decorations, such as linens and skirting, to enhance the atmosphere of your event.

For parties with 250 people present, it is recommended to make use of an area approximately 50 feet wide by 100 feet long; however, this may vary depending on factors such as the size of tables or additional features like dance floors. Cocktail events require about half this amount in space.

To maximize options and availability, it is best to place orders well in advance. Our team requires a 50% deposit to confirm and lock in your order, which must be paid at least 48 hours prior to delivery to secure your delivery slot. For special circumstances, please contact us.

We accept cash, credit cards, local personal checks, and payments via Zelle or ACH. A 3% fee is applicable to all credit card transactions. Payment should be made prior to the release of items. For special arrangements, please contact us in advance.

Yes, we require a credit card hold of $200 which will be released after our team has picked up the rentals. 

Typically, the security deposit is refunded within one week after pick up.

If cancellation is done at least 48 hours prior to the event, you will receive a full refund, minus a 6% fee for credit card payments. If booking within 48 hours before the event, a 50% cancellation fee will be applied. Cancellations made after 5 pm on the day before delivery are subject to full rental charges and cannot be canceled.

All changes must be completed during business hours at least 48 hours before delivery. Additional items can be added depending on availability. Any deletions made less than 48 hours before delivery may result in a cancellation fee. 

Yes, the minimum amount for an order with delivery starts at $150.00, with some exceptions based on venue and location. If your delivery doesn’t pass the delivery eligible threshold, it can still be picked up at our Brooklyn warehouse for a minimum of $45 plus a convenience fee of $25. To reserve order pick-up, please contact us first.

Our standard delivery hours are 8 am to 6 pm from Sunday to Friday. You can opt for after-hours delivery, but this may incur additional charges. If you need a specific time slot or rush delivery, then an extra Timed Delivery Fee may be applicable. During peak seasons, we may need to make deliveries a few days earlier and pick up a few days later than the scheduled date; this will be discussed in advance with your order.

Our delivery fees are determined by several factors, including the destination for rental, the time of day for the rental, and the number of items being rented. When you rent with us, the cost for delivery includes both the trip to your location and a return trip to pick up your items. 

Yes, if the arrangement has been made in advance for us to leave items in a garage or sheltered area and you have already submitted and signed a rental agreement. However, it is your responsibility for any lost or damaged items resulting from this. If the delivery/pickup is late due to circumstances at the event venue, an additional charge might be applied, and we cannot guarantee the exact time of our next attempt for delivery/pick up, so please arrange ahead of time.

We only provide setup and dismantling services for all tents, staging, and dance floors. We can offer a setup package with an additional fee for items such as tables, chairs, linens, etc., which are usually installed by the customer. 

The rental period is for a maximum of 3 days. Deliveries can be made the day before the event, and pickups up the following day. If you need your items for longer, please contact us.

We could, if it makes sense. Generally, this applies to bulk orders, but we will definitely review your order based on the specifics of what you require and when in the year it is. 

Yes, you’re welcome to visit our display room. Contact us to book an appointment.

After the event is finished, all tables and chairs must be collapsed, arranged neatly, and ready for retrieval in the same order they were distributed. Linens need to be shaken out and completely dry so as to avoid mildew and staining and placed in bags for pickup. Lastly, the items should be securely bagged. Note that extra fees may apply if any folding or dismantling of furniture is required.

No. Just shake it out to free it of any dirt or dust, and make sure they’re dry. Linens returned wet will spoil and may incur charges for forfeiture of deposit and/or payment for new linens.

Yes, our protection is accessible for each rental. If you need proof of insurance, please contact us with your needs at least 5 business days before the occasion.

We inspect all items before delivery. However, they might get damaged or dirty in transit. Please inspect items upon delivery and inform us of any damages immediately. Once received, the customer is liable for any lost, stolen, misused, or damaged items.
Ensure that the rented items are well secured when not in use and defended from inclement weather.
The cost of repair may vary depending on how much damage has been done to the item after it has been fixed or replaced.